REWARD SYSTEM AND ORGANIZATIONAL PERFORMANCE OF DEPOSIT MONEY BANKS IN YENAGOA, BAYELSA STATE
Abstract
This study examined the relationship between Reward system and Organizational performance of deposit money banks in Yenagoa, Bayelsa State. The study adopted the cross-sectional survey design, and data were collected from 225 employees across selected deposit money banks using questionnaire. The Pearson’s product moment correlation statistical tool was employed to test the hypotheses. Findings from this study revealed positive and significant relationships between the three dimensions of reward system (pay/salary, benefits, and career opportunities/development) and the two measures of organizational performance (employee satisfaction and customer satisfaction). The study recommends that: The management of banks should identify the needs of the individual employee and establish an appropriate link between them, which will lead to employee and customer satisfactions. Management of banks should focus on employee’s career progression. There should be some career development programs in which management should discuss employee’s career plans with them. Managers should use tools that increase loyalty and citizenship behaviour of the employees in the system for example, application of the rewarding methods that are non-material (presenting a plaque, promotion opportunities, travel free of charge) may influence employee satisfaction which transverse to customer satisfaction. Human Resource Department of banks should in conjunction with senior management revise the current salary scale in line with prevailing economic environment and set an appropriate and competitive salary scale. This will not only motivate employees but also increase employees’ performance and reduce employees’ turnover.
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References
Abbas, U. I., & Cross, O. D. (2019). Assessing the reward package on employee’s performance in Nigerian Banks. International Journal of Development Research, 09(04), 27023-27028.
Ahlgren, A. I., Andersson, I., &Skoid, H. (2007). Individual versus team-based reward system: a study on how organizations argue for their choice. Essay in management control. School of Business Economics and Law, Goteborg University.
Alneyadi, B. A., Al-Shibami, A. H., Ameen, A., &Bhaumik, A. (2019). Moderating effect of organizational culture on the relationship between transformational leadership and human capital: An empirical study on Public Sector of UAE. International Journal on Emerging Technologies, 10(1a), 23-31.
Al-swidi, A. K. (2021). The moderating effect of organizational culture on the relationship between total quality management, entrepreneurial orientation and the performance of banks in Yemen (unpublished Ph.D. thesis). Universiti Utara Malaysia. Retrieved from http://etd.uum.edu.my/3781/1/s92402.pdf-(8th June, 2020)
Anifowose, B., Genty, K. I., & Atiku, O. (2011). The Post Consolidation of Banks: Human Resources Management Challenges and Prospects in Nigeria Banking Sector. International Journal of Business and Management, 6(11), 67- 75.
Anthony, R. N. (2021). Planning and control systems. Boston, MA: Harvard University.
Anthony, R., & Govindarajan, V. (2018). Management Control Systems, 9th Ed. New York: McGraw Hill.
Asekun, W. A. (2015). Survey of pay satisfaction, job satisfaction and employee turnover in selected business organizations in Lagos, Nigeria. Global Journal of Social Sciences, 14(1), 1-8.
Balamurugan, G., &Princia, A. (2019). Conceptual framework on reward systems in organizations for success and its impacts: A wide view. International Journal of Trend in Scientific Research and Development, 3(2), 734-740
Baridam D. M. (2021). Research methods in administration sciences, Port Harcourt: Sherbrooke Associates.
Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 99-120.
Bartol, K.M., & Locke, E.A. (2000). Incentives and motivation. In S.Rynes& Gerhardt (Eds.), Compensation in organizations: Progress and prospects (p. 104-147). San Francisco, CA: Lexinton Press.
Best, J. W., & Kahn, J. V. (2006). Research in Education. 10th Edition, Pearson Education Inc., Cape Town.
Blau, P. M. (1964). Exchange and power in social life. New York: John Wiley.
Blumberg, B., Cooper, D. R., & Schindler, P. S. (2011). Business Research Methods. London, McGraw-Hill Higher Education.
Bozeman, B., & Kingsley, G. (2021). Risk culture in public and private organizations. Public Administration Review, 58(2), 109-118.
Chen, M., & Miller, D. (2019). Competitive attack, retaliation and performance: An expectancy-valence framework. Strategic Management Journal, 15(1), 85-102.
Chuang, S. H., & Lin, H. N. (2017). Performance implications of information-value offering in e-service systems: Examining the resource-based perspective and innovation strategy. The Journal of Strategic Information Systems, 26(1), 22-38.
Condrey, S. E., &Kellough, J. E. (2019). Pay for performance in the public sector: Assessing the evidence. Public Productivity & Management Review, 17(2), 113-115.
Cropanzano, R., Byrne, Z. S., Bobocel, D. R., & Rupp, D. E. (2021). Moral virtues, fairness heuristics, social entities, and other denizens of organizational justice. Journal of Vocational Behavior, 58(2), 164-209.
Daft, R. L., &Marcic, D. (2021). Understanding Management. Harcourt College Publishers, Northwestern University, New York, United States
De Long, D. W., & Fahey, L. (2000). Diagnosing cultural barriers to knowledge. Academy of Management Executive, 14(4), 113-27.
Deal, T. E., & Kennedy, A. A. (2020). Corporate cultures: The rites and rituals of corporate life. Reading, MA: Advison-Wesley, Pub. Co.
Duggan, H. (2018). Adapting self-directed online professional development for Nebraska Public Librarians.
Fapohunda, T. M. (2021). The human resource management challenges of post consolidation mergers and acquisitions in Nigeria's banking industry. International Business Management, 6(1), 68-74.
Frank, S. A., & Lewis, G. B. (2018). Government employees: Working hard or hardly working? American Review of Public Administration, 34(2), 36-51.
Goel, D. (2018). Performance Appraisal and Compensation Management- A Modern Approach. New Dehli: Prentice Hall of India.
Guth, W. D., & MacMillan, I. C. (2022). Strategy implementation versus middle management self-interest. Strategic Management Journal, 7(1), 313-327.
Hague, P., & Hague, N. (2016). Customer Satisfaction Survey: The customer experience through the customer’s eyes. London: Cogent Publication
Haider, M., Aamir, A., Hamid, A. B. A., & Hashim, M. (2015). A literature Analysis on the Importance of Non-Financial Rewards for Employees' Job Satisfaction. Abasyn University Journal of Social Sciences, 8(2), 21-36.
Heskett, J. L., Jones, T. O., &Loveman, G. W., (2019). Putting the Service-Profit Chain to Work. Harvard Business Review, 72(1), 164-170.
Hsu, C. C., & Pereira, A. (2018). Internationalization and performance: The moderating effects of organizational learning. [Review]. Omega-International Journal of Management Science, 36(2), 188-205.
Ibrahim, A. U., & Daniel, C. O. (2019). Assessing the reward package on employee’s performance in Nigerian banks. International Journal of Development Research, 09(04), 27023-27028.
Ihoza, A. (2007). Structural effects of banking industry consolidation in Nigeria. Journal of Banking Regulation, 8(1), 159 176.
Innocent, O. (2015). The performance of deposit money banks: The role of organizational culture as a mediator and external environment as a moderator (Unpublished doctoral dissertation). Universiti Utara Malaysia.
Ira, M. S. (2018). The moderating role of organizational culture on the effect of organizational justice on organizational citizenship behaviour. Diponegoro International Journal of Business, 1(1), 49-54.
Jeroh, E., & Okoye, E. (2015). Impact assessment of bank consolidation on the performance of deposit money banks in Nigeria. Acta Universities Danubius. Economica, 11(5), 12-20
Jurkiewicz, C. L., Massey, T. K., Jr., & Brown, R. G. (2021). Motivation in public and private organizations: A comparative study. Public Productivity & Management Review, 21(2), 230-250.
Kaya, C., &Ceylan, B. (2014). An empirical study on the role of career development programs in organizations and organizational commitment on job satisfaction of employees. American Journal of Business and Management, 3(3), 178-191.
Khan, N., Waqas, H., & Muneer, R. (2017). Impact of Rewards (Intrinsic and extrinsic) on Employee Performance With Special Reference to Courier Companies of City Faisalabad, Pakistan. International Journal of Management Excellence (ISSN: 2292-1648), 8(2), 937-945.
Kotelnikov, V. (2023). Holistic Creativity and Harmonious Mega-Innovation for Sustainable Development: Master Keys and Examples. In Multidisciplinary Approaches in AI, Creativity, Innovation, and Green Collaboration (pp. 190-213). IGI Global.
Lee, M., & Kim, H. (2017). Exploring the organizational culture’s moderating role of effects of corporate social responsibility (CSR) on firm performance: Focused on Corporate contributions in Korea. Sustainability, 9(1), 1-18.
Martin, J. (2022). Cultures in organizations: three perspectives. New York Oxford University Press.
Martocchio, J. J. (2014). Strategic Compensation: A Human Resource Management Approach. Boston, US: Pearson Education Limited.
Masterson, S. S. (2021). A trickle-down model of organizational justice: Relating employees’ and customers’ perceptions of and reactions to fairness. Journal of Applied Psychology, 86(1), 594–604.
Milkovich, G.T., Newman, J. M., & Gerhart, B. (2014). Compensation. New York: McGraw-HillIrwin.
Mobley, W. H., &Meglino, B. M. (1977). A behavioral choice model of budget allocation behavior of academic deans. Academy of Management Journal, 20(1), 564-572.
Mohanty, M. S. (2019). Effects of positive attitude on earnings: evidence from the US longitudinal data. The Journal of Socio-Economics, 38(2), 357-371.
Monge, P. R., Cozzens, M. D., & Contractor, N. S. (2022). Communication and motivational predictors of the dynamics of organizational innovation. Organizational Science, 3(1), 250-274.
Muhammad, I. G., &Mairafi, S. L. (2019). Effects of training and performance appraisal on the performance of bank employees in Nigeria. Bayero Journal of African Entrepreneurship Studies, 2(1), 55-69.
Ndubisi, E. C., & Nwankwo, C. A. (2019). Customer Satisfaction and Organizational Performance of the Nigerian Banking Sub-Sector. International Journal of Business and Management Invention, 8(3), 79-87.
Nnaji-Ihedinmah, N. C., &Egbunike, F. C. (2015). Effect of rewards on employee performance in organizations: a study of selected commercial banks in Awka metropolis. European Journal of Business and management, 7(4), 80-88.
Nwamuo, I. C. (2019). Effect of reward on organizational performance in Nigeria Breweries company South-East, Nigeria. International Journal of Innovative Social Sciences & Humanities Research, 7(4), 71-81.
O’Donnelle, O. & Boyle, R. (2008). Understanding and managing organizational culture. Institute of Public Administration. Retrieved from http://www.ipa.ie
Ochenge, N., & Susan, W. (2014). Role of reward systems in employee motivation. International Jour-nal of Social Sciences Management and Entrepreneurship, 1(2), 203- 220.
Okafor, N. D., & Okeke, M. N. (2019). Reward strategy and employee performance in selected Banks in Anambra State. International Journal of Research and Innovation in Applied Science, IV(XI), 82-86.
Pearce, J. L., & Perry, J. L. (2021). Federal merit pay: A longitudinal analysis. Public Administration Review, 43(2), 315-325.
Peter, K., &Vassilis, V. (1997). Private and Public Banks: A Comparison of Customer Expectations and Perceptions. International Journal of Bank Marketing, 15(7), 279 – 287.
Porter, L. W., & Lawler, E. E. (1968). Managerial attitudes and performance. Homewood, IL: Irwin.
Powers, K. J., & Thompson, F. (2019). Managing coprovision: Using expectancy theory to overcome the free-rider problem. Journal of Public Administration Research and Theory, 4(1), 179-196.
Rainey, H. G., &Steinbauer, P. (1999). Galloping elephants: Developing elements of a theory of effective government organizations. Journal of Public Administration Research and Theory, 9(1), 1-32.
Rebekah, B., & Sharyn, R. (2018). Customer satisfaction should not be only goal. Journal of Services Marketing, 18(7), 514-523.
Robles, A. S. (2018). Influence of employee benefits on employee satisfaction: A case of Five Stars Hotels in Nairobi. A research report proposal submitted to the Chandaria School of Business in Partial Fulfilment of the Requirement for the Degree of Masters in Business Administration (MBA), United States International University - Africa
Sanusi, J. O. (1995). Re-engineering the financial service sector for stability. Journal of FITC, 1(2), 1-3.
Schein, E. (2019). Organizational Culture. American Psychologist, 45(2). 109-119.
Schein, E. H. (2022). Organizational culture and leadership. 2nd edition, San Francisco: Jossey-Bass.
Schneider, B., Hanges, P. J., Goldstein, H. W., & Braverman, E. P. (2019). Do customer service perceptions generalize? The case of student and chair ratings of faculty effectiveness. Journal of Applied Psychology, 79(1), 685–690.
Shujaat, S., Sana, S., & Aftab, F. (2013). Impact of career development on employee satisfaction in private banking sector Karachi. IBT Journal of Business Studies (JBS), 2(2).
Siwale, J., Hapompwe, C., Kukano, C., &Silavwe, D. C. (2020). Impact of Reward System on Organizational Performance.
Teece, D. J., Pisano, G., &Shuen, A. (1997). Dynamic capabilities and strategic management. Strategic Management Journal, 18(7), 509-533.
Trice, H. M., & Beyer, J. M. (2019). The cultures of work organization., Englewood Cliffs, N.J. Printice Hall.
Verma, G. K., & Mallick, K. (1999). Researching education: Perspectives and techniques. Philadelphia: Open University Press.
Vroom, V. H. (1964). Work and motivation. New York, NY: John Wiley.
Wilson, A., Zeithaml, V. A., Bitner, M. J., &Gremler, D. D. (2018). Services Marketing, McGraw-Hill Education.
Young, L., Milner, M., Edmunds, D., Pentsil, G., & Broman, M. (2014). The tenuous relationship between salary and satisfaction. Journal of Behavioural Studies in Business, 7(1), 1-9.
Ahlgren, A. I., Andersson, I., &Skoid, H. (2007). Individual versus team-based reward system: a study on how organizations argue for their choice. Essay in management control. School of Business Economics and Law, Goteborg University.
Alneyadi, B. A., Al-Shibami, A. H., Ameen, A., &Bhaumik, A. (2019). Moderating effect of organizational culture on the relationship between transformational leadership and human capital: An empirical study on Public Sector of UAE. International Journal on Emerging Technologies, 10(1a), 23-31.
Al-swidi, A. K. (2021). The moderating effect of organizational culture on the relationship between total quality management, entrepreneurial orientation and the performance of banks in Yemen (unpublished Ph.D. thesis). Universiti Utara Malaysia. Retrieved from http://etd.uum.edu.my/3781/1/s92402.pdf-(8th June, 2020)
Anifowose, B., Genty, K. I., & Atiku, O. (2011). The Post Consolidation of Banks: Human Resources Management Challenges and Prospects in Nigeria Banking Sector. International Journal of Business and Management, 6(11), 67- 75.
Anthony, R. N. (2021). Planning and control systems. Boston, MA: Harvard University.
Anthony, R., & Govindarajan, V. (2018). Management Control Systems, 9th Ed. New York: McGraw Hill.
Asekun, W. A. (2015). Survey of pay satisfaction, job satisfaction and employee turnover in selected business organizations in Lagos, Nigeria. Global Journal of Social Sciences, 14(1), 1-8.
Balamurugan, G., &Princia, A. (2019). Conceptual framework on reward systems in organizations for success and its impacts: A wide view. International Journal of Trend in Scientific Research and Development, 3(2), 734-740
Baridam D. M. (2021). Research methods in administration sciences, Port Harcourt: Sherbrooke Associates.
Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 99-120.
Bartol, K.M., & Locke, E.A. (2000). Incentives and motivation. In S.Rynes& Gerhardt (Eds.), Compensation in organizations: Progress and prospects (p. 104-147). San Francisco, CA: Lexinton Press.
Best, J. W., & Kahn, J. V. (2006). Research in Education. 10th Edition, Pearson Education Inc., Cape Town.
Blau, P. M. (1964). Exchange and power in social life. New York: John Wiley.
Blumberg, B., Cooper, D. R., & Schindler, P. S. (2011). Business Research Methods. London, McGraw-Hill Higher Education.
Bozeman, B., & Kingsley, G. (2021). Risk culture in public and private organizations. Public Administration Review, 58(2), 109-118.
Chen, M., & Miller, D. (2019). Competitive attack, retaliation and performance: An expectancy-valence framework. Strategic Management Journal, 15(1), 85-102.
Chuang, S. H., & Lin, H. N. (2017). Performance implications of information-value offering in e-service systems: Examining the resource-based perspective and innovation strategy. The Journal of Strategic Information Systems, 26(1), 22-38.
Condrey, S. E., &Kellough, J. E. (2019). Pay for performance in the public sector: Assessing the evidence. Public Productivity & Management Review, 17(2), 113-115.
Cropanzano, R., Byrne, Z. S., Bobocel, D. R., & Rupp, D. E. (2021). Moral virtues, fairness heuristics, social entities, and other denizens of organizational justice. Journal of Vocational Behavior, 58(2), 164-209.
Daft, R. L., &Marcic, D. (2021). Understanding Management. Harcourt College Publishers, Northwestern University, New York, United States
De Long, D. W., & Fahey, L. (2000). Diagnosing cultural barriers to knowledge. Academy of Management Executive, 14(4), 113-27.
Deal, T. E., & Kennedy, A. A. (2020). Corporate cultures: The rites and rituals of corporate life. Reading, MA: Advison-Wesley, Pub. Co.
Duggan, H. (2018). Adapting self-directed online professional development for Nebraska Public Librarians.
Fapohunda, T. M. (2021). The human resource management challenges of post consolidation mergers and acquisitions in Nigeria's banking industry. International Business Management, 6(1), 68-74.
Frank, S. A., & Lewis, G. B. (2018). Government employees: Working hard or hardly working? American Review of Public Administration, 34(2), 36-51.
Goel, D. (2018). Performance Appraisal and Compensation Management- A Modern Approach. New Dehli: Prentice Hall of India.
Guth, W. D., & MacMillan, I. C. (2022). Strategy implementation versus middle management self-interest. Strategic Management Journal, 7(1), 313-327.
Hague, P., & Hague, N. (2016). Customer Satisfaction Survey: The customer experience through the customer’s eyes. London: Cogent Publication
Haider, M., Aamir, A., Hamid, A. B. A., & Hashim, M. (2015). A literature Analysis on the Importance of Non-Financial Rewards for Employees' Job Satisfaction. Abasyn University Journal of Social Sciences, 8(2), 21-36.
Heskett, J. L., Jones, T. O., &Loveman, G. W., (2019). Putting the Service-Profit Chain to Work. Harvard Business Review, 72(1), 164-170.
Hsu, C. C., & Pereira, A. (2018). Internationalization and performance: The moderating effects of organizational learning. [Review]. Omega-International Journal of Management Science, 36(2), 188-205.
Ibrahim, A. U., & Daniel, C. O. (2019). Assessing the reward package on employee’s performance in Nigerian banks. International Journal of Development Research, 09(04), 27023-27028.
Ihoza, A. (2007). Structural effects of banking industry consolidation in Nigeria. Journal of Banking Regulation, 8(1), 159 176.
Innocent, O. (2015). The performance of deposit money banks: The role of organizational culture as a mediator and external environment as a moderator (Unpublished doctoral dissertation). Universiti Utara Malaysia.
Ira, M. S. (2018). The moderating role of organizational culture on the effect of organizational justice on organizational citizenship behaviour. Diponegoro International Journal of Business, 1(1), 49-54.
Jeroh, E., & Okoye, E. (2015). Impact assessment of bank consolidation on the performance of deposit money banks in Nigeria. Acta Universities Danubius. Economica, 11(5), 12-20
Jurkiewicz, C. L., Massey, T. K., Jr., & Brown, R. G. (2021). Motivation in public and private organizations: A comparative study. Public Productivity & Management Review, 21(2), 230-250.
Kaya, C., &Ceylan, B. (2014). An empirical study on the role of career development programs in organizations and organizational commitment on job satisfaction of employees. American Journal of Business and Management, 3(3), 178-191.
Khan, N., Waqas, H., & Muneer, R. (2017). Impact of Rewards (Intrinsic and extrinsic) on Employee Performance With Special Reference to Courier Companies of City Faisalabad, Pakistan. International Journal of Management Excellence (ISSN: 2292-1648), 8(2), 937-945.
Kotelnikov, V. (2023). Holistic Creativity and Harmonious Mega-Innovation for Sustainable Development: Master Keys and Examples. In Multidisciplinary Approaches in AI, Creativity, Innovation, and Green Collaboration (pp. 190-213). IGI Global.
Lee, M., & Kim, H. (2017). Exploring the organizational culture’s moderating role of effects of corporate social responsibility (CSR) on firm performance: Focused on Corporate contributions in Korea. Sustainability, 9(1), 1-18.
Martin, J. (2022). Cultures in organizations: three perspectives. New York Oxford University Press.
Martocchio, J. J. (2014). Strategic Compensation: A Human Resource Management Approach. Boston, US: Pearson Education Limited.
Masterson, S. S. (2021). A trickle-down model of organizational justice: Relating employees’ and customers’ perceptions of and reactions to fairness. Journal of Applied Psychology, 86(1), 594–604.
Milkovich, G.T., Newman, J. M., & Gerhart, B. (2014). Compensation. New York: McGraw-HillIrwin.
Mobley, W. H., &Meglino, B. M. (1977). A behavioral choice model of budget allocation behavior of academic deans. Academy of Management Journal, 20(1), 564-572.
Mohanty, M. S. (2019). Effects of positive attitude on earnings: evidence from the US longitudinal data. The Journal of Socio-Economics, 38(2), 357-371.
Monge, P. R., Cozzens, M. D., & Contractor, N. S. (2022). Communication and motivational predictors of the dynamics of organizational innovation. Organizational Science, 3(1), 250-274.
Muhammad, I. G., &Mairafi, S. L. (2019). Effects of training and performance appraisal on the performance of bank employees in Nigeria. Bayero Journal of African Entrepreneurship Studies, 2(1), 55-69.
Ndubisi, E. C., & Nwankwo, C. A. (2019). Customer Satisfaction and Organizational Performance of the Nigerian Banking Sub-Sector. International Journal of Business and Management Invention, 8(3), 79-87.
Nnaji-Ihedinmah, N. C., &Egbunike, F. C. (2015). Effect of rewards on employee performance in organizations: a study of selected commercial banks in Awka metropolis. European Journal of Business and management, 7(4), 80-88.
Nwamuo, I. C. (2019). Effect of reward on organizational performance in Nigeria Breweries company South-East, Nigeria. International Journal of Innovative Social Sciences & Humanities Research, 7(4), 71-81.
O’Donnelle, O. & Boyle, R. (2008). Understanding and managing organizational culture. Institute of Public Administration. Retrieved from http://www.ipa.ie
Ochenge, N., & Susan, W. (2014). Role of reward systems in employee motivation. International Jour-nal of Social Sciences Management and Entrepreneurship, 1(2), 203- 220.
Okafor, N. D., & Okeke, M. N. (2019). Reward strategy and employee performance in selected Banks in Anambra State. International Journal of Research and Innovation in Applied Science, IV(XI), 82-86.
Pearce, J. L., & Perry, J. L. (2021). Federal merit pay: A longitudinal analysis. Public Administration Review, 43(2), 315-325.
Peter, K., &Vassilis, V. (1997). Private and Public Banks: A Comparison of Customer Expectations and Perceptions. International Journal of Bank Marketing, 15(7), 279 – 287.
Porter, L. W., & Lawler, E. E. (1968). Managerial attitudes and performance. Homewood, IL: Irwin.
Powers, K. J., & Thompson, F. (2019). Managing coprovision: Using expectancy theory to overcome the free-rider problem. Journal of Public Administration Research and Theory, 4(1), 179-196.
Rainey, H. G., &Steinbauer, P. (1999). Galloping elephants: Developing elements of a theory of effective government organizations. Journal of Public Administration Research and Theory, 9(1), 1-32.
Rebekah, B., & Sharyn, R. (2018). Customer satisfaction should not be only goal. Journal of Services Marketing, 18(7), 514-523.
Robles, A. S. (2018). Influence of employee benefits on employee satisfaction: A case of Five Stars Hotels in Nairobi. A research report proposal submitted to the Chandaria School of Business in Partial Fulfilment of the Requirement for the Degree of Masters in Business Administration (MBA), United States International University - Africa
Sanusi, J. O. (1995). Re-engineering the financial service sector for stability. Journal of FITC, 1(2), 1-3.
Schein, E. (2019). Organizational Culture. American Psychologist, 45(2). 109-119.
Schein, E. H. (2022). Organizational culture and leadership. 2nd edition, San Francisco: Jossey-Bass.
Schneider, B., Hanges, P. J., Goldstein, H. W., & Braverman, E. P. (2019). Do customer service perceptions generalize? The case of student and chair ratings of faculty effectiveness. Journal of Applied Psychology, 79(1), 685–690.
Shujaat, S., Sana, S., & Aftab, F. (2013). Impact of career development on employee satisfaction in private banking sector Karachi. IBT Journal of Business Studies (JBS), 2(2).
Siwale, J., Hapompwe, C., Kukano, C., &Silavwe, D. C. (2020). Impact of Reward System on Organizational Performance.
Teece, D. J., Pisano, G., &Shuen, A. (1997). Dynamic capabilities and strategic management. Strategic Management Journal, 18(7), 509-533.
Trice, H. M., & Beyer, J. M. (2019). The cultures of work organization., Englewood Cliffs, N.J. Printice Hall.
Verma, G. K., & Mallick, K. (1999). Researching education: Perspectives and techniques. Philadelphia: Open University Press.
Vroom, V. H. (1964). Work and motivation. New York, NY: John Wiley.
Wilson, A., Zeithaml, V. A., Bitner, M. J., &Gremler, D. D. (2018). Services Marketing, McGraw-Hill Education.
Young, L., Milner, M., Edmunds, D., Pentsil, G., & Broman, M. (2014). The tenuous relationship between salary and satisfaction. Journal of Behavioural Studies in Business, 7(1), 1-9.
Published
2025-07-21
How to Cite
Ebinimi, A., & O. Felix, O. (2025). REWARD SYSTEM AND ORGANIZATIONAL PERFORMANCE OF DEPOSIT MONEY BANKS IN YENAGOA, BAYELSA STATE. GPH-International Journal of Educational Research, 8(6), 23-42. https://doi.org/10.5281/zenodo.16266386
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