STATUS OF HOUSEKEEPING DEPARTMENT IN SELECTED HOTELS IN LEYTE

2026-01-09T12:04:38+00:00

This study assessed the status and challenges of housekeeping departments in selected hotels in Leyte, Philippines, as evaluated by their managers. Using a descriptive survey design, data were collected from 15 housekeeping managers regarding staff performance, tools and equipment, training and development, and recognition practices. Results indicate that the overall status of housekeeping departments was Highly Adequate (M = 3.54), with Housekeeping Staff scoring highest (M = 3.75) in teamwork, professionalism, safety awareness, and guest satisfaction. Tools and Equipment (M = 3.56) were generally sufficient and well-maintained, while Training and Development (M = 3.52) reflected adequate orientation, ethical training, and skill enhancement, although the use of Key Performance Indicators (KPIs) for performance monitoring was limited. Staff Recognition and Appreciation scored lowest (M = 3.35), highlighting the need for more structured incentive programs. Key challenges identified included maintaining operational efficiency, insufficient tools, high turnover, and limited management support. Statistical analysis revealed that respondent profiles, including age, civil status, and years of service, had no significant relationship with the assessed status of the departments, except for gender, which influenced perceptions of staff performance. The findings suggest that while housekeeping operations are generally effective, targeted improvements in performance monitoring, recognition systems, and management support could enhance staff motivation, service quality, and operational efficiency.

INFLUENCE OF TRAINING AND DEVELOPMENT ON EMPLOYEE’S PERFORMANCE AMONG ACADEMIC STAFF OF OSUN, STATE, UNIVERSITY, OSOGBO: MODERATING ROLE OF LEADERSHIP STYLE

2026-01-16T12:41:34+00:00

Most organizations are passing through the faces that endeared them to liquidity due to limited investment in human capital with implications on employee performance and productivity. In fact, literature revealed that the business world is experiencing systemic failures that have affected the job performance of the employees in workplaces (Etu-Menson, 2011). The study therefore, investigate the influence of training and development on employee job performance: moderating role of leadership style (transformational leadership, Transactional leadership), among academic staff in Osun State University, Osogbo, Osun State. The study employed a descriptive survey research design. The targeted population of the study comprises of 431 academic staff of Osun State University. The study made use of proportionate stratified sampling technique was used to select the respondents. Three research instrument, Training and Development Questionnaire (TDQ), the Employee’s job Performance Questionnaire (EJPQ) and Moderating Role of Leadership Style Questionnaire (MRLSQ), were validated, and there reliability was ascertained. Three research question were raised, and three hypotheses were formulated and analyzed with inferential statistics. The finding established that there was a significant combined contribution of training and development, relationship between Training and Development and leadership Style is statistically significant as P-value < 0.05, a very strong and positive relative contribution exist between training and development and leadership style. The study recommended that the employee training programmes need to be taken into consideration by given them opportunities to learn new ideas and skills, in other to have more productive outcomes. However, the study concluded that Osun state University Osogbo has invested in the training of its employees, however the management needs to look into the various training programmes which are yet to take into cognizance.

GPH-International Journal of Business Management

STATUS OF HOUSEKEEPING DEPARTMENT IN SELECTED HOTELS IN LEYTE

INFLUENCE OF TRAINING AND DEVELOPMENT ON EMPLOYEE’S PERFORMANCE AMONG ACADEMIC STAFF OF OSUN, STATE, UNIVERSITY, OSOGBO: MODERATING ROLE OF LEADERSHIP STYLE