SUPPLY CHAIN MANAGEMENT PRACTICES AND OPERATIONAL PERFORMANCE OF LOGISTIC COMPANIES IN RIVERS STATE
Keywords:
Supply Chain, Information sharing, Customer relationship
Abstract
This study examined the relationship between supply chain management practices and the operational performance of logistic companies in Rivers State. Contingency theory and resource-based view theory were adopted as the theoretical framework. The study focused on staff with full employment in logistic companies in Rivers State. Preliminary investigation revealed a total of two hundred and seventy-one (271) owners and operators of logistics companies in Rivers State. The determination of the sample size was done using the Krejcie and Morgan (1970) table and the result was 159 members of staff. Pearson Product Moment Correlation Coefficient statistical tool and simple regression analysis were used to analyze the hypotheses with the aid of Statistical Packages for Social Sciences (SPSS) version 22. The findings revealed a positive and strong relationship between the variables i.e., (customer relationship, information sharing, and operational performance of logistic firms in River’s state). It was recommended that logistic companies should develop cordial relationships with their customers, and ensure free flow of information among different units and partners. This will enhance efficiency in terms of the cost of operating the business.
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References
Baihaqi, I., & Sohal, A. S. (2013). The impact of information sharing in supply chains on organisational performance: An empirical study. Production Planning and Control, 24(8–9), 743–758.
Balsmeier P. W., & Voisin, W. (1996). Supply chain management: A time-based strategy. Industrial Management, 38(5), 24–27.
Barua, J. J. (2013). Challenges facing supply chain management in the Oil marketing companies in Kenya, Unpublished MBA project, University of Nairobi.
Bayo-Moriones, A., & Merino-Díaz de Cerio, J. (2002). Human resource management, in strategy research: A comparison of approaches. Academy of Management Review, 11(4), 801-814.
Bayraktar, E., M., & Demirbag, H. (2009). A causal analysis of the impact of information systems and supply chain management practices on operational performance: evidence from manufacturing SMEs in Turkey. International Journal of Production Economics, 122(1), 133-149.
Burgess, K., Singh, P. J., & Koroglu, R. (2006). Supply chain management: a structured literature review and implications for future research. International Journal of Operations & Production Management, 26(7), 703 - 729 (27).
Chance, J., & Jay, F. (2010). A study of Best Practices in Supply Chain Management. A Dissertation Presented in Partial Fulfillment of True Requirements. Degree Doctor of Philosophy, Capell University.
Childerhouse, P., & Towill D. R., (2003). Simplified material flow holds the key to supply chain integration. Omega, 31(1), 17-27. https://doi.org/10.1016/S0305- 0483(02)00062-2
Chopra, S. & Meindl, P. (2004), Supply Chain Management: Strategy, Planning, and Operation, 2nd ed., Pearson Prentice-Hall, Upper Saddle River, NJ.
Claycomb, C., Droge, C., & Germain, R. (1999). The effect of just-in-time with customers on organizational design and performance. International Journal of Logistics Management, 10(1), 37–58.
Closs, D. J., Jacobs, M. A., Swink, M., & Webb, G. S., (2008). Toward a theory of competencies for the management of product complexity: six case studies. Journal of Operations Management, 26(5), 590-610. Retrieved from https://doi.org/10.1016/j.jom.2007.10.003
Day, G. S. (2000). Managing market relationships. Journal of the Academy of Marketing Science, 28(1),24–30.
Del Rosario, M., Salazar, P., Alfonso, A., Lasserre, A., Cedillo, M., & González, J. (2013). The Role of Knowledge Management in Supply Chain Management: A Literature Review. Journal of Industrial Engineering and Management, 10(4), 711-788. https://doi.org/10.3926/jiem.2144
Fantazy, K. A., Kumar, V., & Kumar, U. (2010). Supply management practices and performance in the Canadian hospitality industry. International Journal of Hospitality Management, 29(4), 685-693.
Fynes, B., De Burca, S., & Mangan, J., (2008). The effect of relationship characteristics on relationship quality and performance. International Journal of Production Economics, 111(1), 56-69. Retrieved from https://doi.org/10.1016/j.ijpe.2006.11.019
Hamister, J. W. (2012). Supply chain management practices in small retailers. International Journal of Retail & Distribution Management, 40(6), 427-450. Retrieved from https://doi.org/10.1108/0959055121123025 0
Inderfurth, K., Sadrieh, A., & Voigt, G. (2012). The impact of information sharing on supply chain performance under asymmetric information. Production and Operations Management, 22(2), 410–425.
Jayachandran, S., Sharma, S., Kaufman, P., & Raman, P., (2005). The role of relational information processes and technology use in customer relationship management. Journal of marketing, 69(4), 177-192. https://doi.org/10.1509/jmkg.2005.69.4.177
Jensen, A., Sage, J., & Peter, B. (2000). A systems management approach for improvement of organization performance measurement systems. Information Knowledge Systems Management, 2, 33-61.
Jones, C. (1998). Moving beyond ERP: making the missing link. Logistics Focus, 6(7), 2–7.
Kandagatla, S. (2005). The Conception & Development of Visibility in Transportation Process of my SAP SCM through Analytics, for SAP AG. Master Thesis submitted to the Faculty of Business Application of computer Sciences, (Fachhschule), Furtwangen.
Kumar A., Kushwaha G. S., (2018). Supply chain management practices and operational performance of fair price shops in India: an empirical study. Log Forum 14(1), 85-99, http://dx.doi.org/10.17270/J.LOG.2018.237
Kumar, A., & Kushwaha, G. S. (2018). Supply chain management practices and operational performance of fair price shops in India: An empirical study. Scientific Journal of Logistics, 14(1), 85-99.
Lambert, D. M., Cooper, M. C., & Pagh, J. D., (1998). Supply chain management: implementation issues and research opportunities. The International Journal of Logistics Management, 9(2), 1–19. Retrieved from https://doi.org/10.1108/0957409981080580 7
Lambert, D. M., García‐Dastugue, S. J., & Croxton, K. L. (2005). An evaluation of process‐oriented supply chain management frameworks. Journal of Business Logistics, 26(1), 25-51. https://doi.org/10.1002/j.2158-1592.2005.tb00193.x
Lawer, A. P., Amaning, F. O., Asare, C. & Acquah, I. S. K. (2014). The effect of supply chain management practices on performance of SMEs in Sekondi-Takoradi Metropolis of Ghana. ADRRI Journal of Arts and Social Sciences,8(1),19-28.
Lewis, I., & Talalayevsky, A. (2008). Improving the Inter-Organizational Supply Chain through Optimization of Information Flows. The Journal of Enterprise Information Management, 17(3), 229-237. https://doi.org/10.1108/17410390410531470
Li, S., Ragu-Nathan, B., Ragu-Nathan, T. S., & Rao, S. S., (2006). The impact of supply chain management practices on competitive advantage and organizational performance, Omega 34, 107–124. Retrieved from https://doi.org/10.1016/j.omega.2004.08.00 2
Li, S., Ragu-Nathan, B., Ragu-Nathan, T. S., Rao, S., & Subba, S. (2006). The impact of supply chain management practices on competitive advantage and organizational performance. Omega. https://doi.org/10.1016/j.omega.2004.08.002
Lotfi, Z., Mukhtar, M., Sahran, S., & Zadeh, A. (2013). Information Sharing in Supply Chain Management. Published by Elsevier Ltd. Open Access Under CC BY-NC-ND License. Selection and Peer-Review under Responsibility of the Faculty of Information Science and Technology, University Kebangsaan Malaysia. https://doi.org/10.1016/j.protcy.2013.12.194
lvarado, U. Y., & Kotzab, H. (2001). Supply Chain Management: The Integration of Logistics in Marketing. Industrial Marketing Management. https://doi.org/10.1016/S0019-8501(00)00142-5
Mentzer, J. (2001). What Is Supply Chain Management? Supply Chain Management.
Mentzer, J. T., Min, S., & Zacharia, Z. G. (2000). The nature of inter-firm partnering in supply chain management. Journal of Retailing, 76(4), 549–568.
Miyare, S. (2014). Supply chain management practices and organizational performance of Kenolkobil limited, Unpublished MBA Project, University of Nairobi.
Moberg C. R., Cutler, B. D., Gross, A., Speh, T. W. (2002). Identifying antecedents of information exchange within supply chains. International Journal of Physical Distribution and Logistics Management, 32(9),755–770.
Monczka, R. M., Petersen, K. J., Handfield, R. B., & Ragatz, G. L. (1998). Success factors in strategic supplier alliances: The buying company perspective. Decision Science, 29(3),5553–5577.
Mwirigi, P. (2007). Green Supply Chain Management Practices by Manufacturing Firms in Kenya. Unpublished MBA Project. University of Nairobi.
Novack, R. A., LangleyJr, C. J., & Rinehart, L. M. (1995). Creating logistics value: Themes for the future. Oak Brook, IL. Council on technology and market-based breakthrough innovations. 69, 42-60.
Rahahleh, A., & Omoush, M. (2020). The role of business intelligence in crises management: a field study on the telecommunication companies in Jordan. International Business Research, 13(1). https://doi.org/10.5539/ibr.v13n1p221
Randall, W. S., Gibson. B. J., Clifford, D. C., & Williams, B. D., (2011). Retail supply chain management: key priorities and practices. The International Journal of Logistics Management, 22(3), 390-402. Retrieved from https://doi.org/10.1108/0957409111118138 1
Rashed, C. A. A., Azeem, A., & Halim, Z. (2010). Effect of information and knowledge sharing on supply chain performance: A survey based approach. Journal of Operations and Supply Chain Management, 3(2), 61-77. https://doi.org/10.12660/joscmv3n2p61-77
Robb, D. J., & Xie, B. (2008). Supply chain and operations practice and performance in Chinese furniture manufacturing. International Journal of Production Economics, 112(2), 683-699.
Robinson, C. J., & Malhotra, M. K. (2005). Defining the concept of supply chain quality management and its relevance to academic and industrial practice. International Journal of Production Economics, 96(3), 315–337.
Russell, R., Taylor, S., & Bernard, W. (2004). Operations Management (4th ed.). Prentice-Hall, Inc: New Jersey, USA.
Sambasivan, M., Siew-Phaik, L., Mohamed, Z. A., & Leong, Y. C., (2013). Factors influencing strategic alliance outcomes in a manufacturing supply chain: role of alliance motives, interdependence, asset specificity and relational capital. International Journal of Production Economics, 141(1), 339-351. Retrieved from https://doi.org/10.1016/j.ijpe.2012.08.016
Santos, S. (2006). Integrated System for Measuring Performance in Supply Chain. Edema Conference, Glasgow.
Scott, C., & Westbrook, R., (1991). New strategic tools for supply chain management. International Journal of Physical Distribution & Logistics Management, 21(1), 23-33. https://doi.org/10.1108/0960003911000222 5
Shalakha, M., (2015). Innovative Supply Chain and Organisationa; performance of Oil Marketing Companies in Kenya. Unpublished MBA Project. University of Nairobi.
Shobayo, P. B. (2017). Supply chain management and operational performance in Nigeria: A panel regression model approach. International Journal of Entrepreneurial Knowledge, 5(2), 66-77
Slack, N., Chamber, S., & Johnston, S. R. (2004). Operations Management (4th ed.). Harlow: Pearson Education.
Stadtler, H., & Kilger, C. (2008). Production, planning and scheduling Supply Chain Management and Advanced Planning (4th ed.). Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-74512-9_11
Stein T., & Sweat J., (1998). Killer supply chains. Information week, 708(9), 36-46.
Stewart G. (1995). Supply chain performance benchmarking study reveals keys to supply chain excellence. Logistics Information Management, 8(2), 38-44. Retrieved from https://doi.org/10.1108/0957605951008500 0
Suhong, L., Ragu-Nathan, B., Ragu-Nathan, T., & Subba Rao, S. (2014). The impact of supply chain management practices on competitive advantage and organizational performance. The international journal of management science, 34(29),107–124.
Supalak, A. (2010). Supply chain management practices in the hotel industry: an examination of hotel food supply chain s in south England. Unpublished PhD thesis, University of Exeter
Tan, K. C., Kannan, V. R., & Handfield, R. B. (1998). Supply chain management: Supplier performance and firm performance. International Journal of Purchasing and Materials Management, 34(3), 2–9.
Tan, K.C., Kannan, V. R., Handfield, R. B., & Ghosh, S., (1999). Supply chain management: an empirical study of its impact on performance. International journal of operations & production Management, 19(10), 1034-1052. https://doi.org/10.1108/0144357991028706 4
Tanriverdi, H., & Venkatraman, N., (2005). Knowledge relatedness and the performance of multibusiness firms. Strategic Management Journal, 26(2), 97- 119. http://dx.doi.org/10.1002/smj.435
Towill, D. R. (1997). The seamless chain—the predator’s strategic advantage. International Journal of Technology Management,13(1), 37–56.
Turner, J. R. (1993). Integrated supply chain management: What’s wrong with this picture. Industrial Engineering, 25(12), 52–55.
Vachon, S., & Klassen, R. D. (2008). Environmental management and manufacturing performance: The role of collaboration in the supply chain. International Journal of Production Economics, 111(2), 299–315.
Vanichchinchai, A. (2014). Supply chain management, supply performance and total quality management: An Organizational Characteristic Analysis. International Journal of Organizational Analysis, 22(2), 126-148. https://doi.org/10.1108/IJOA-08-2011-0500
Vencataya, L., Seebaluck, A. K., & Doorga, D. (2016). Assessing the impact of supply chain management on competitive advantage and operational performance: A Case of Four-Star Hotels of Mauritius. International Review of Management and Marketing, 6(4), 61-69.
Venkatraman, N., & Ramanujam, V. (1986). Measurement of business performance strategy and operational performance in the Spanish manufacturing industry. Management, 5(3), 175-199.
Wines, L. (1996). High order strategy for manufacturing. The Journal of Business Strategy, 17(4), 32–33.
Balsmeier P. W., & Voisin, W. (1996). Supply chain management: A time-based strategy. Industrial Management, 38(5), 24–27.
Barua, J. J. (2013). Challenges facing supply chain management in the Oil marketing companies in Kenya, Unpublished MBA project, University of Nairobi.
Bayo-Moriones, A., & Merino-Díaz de Cerio, J. (2002). Human resource management, in strategy research: A comparison of approaches. Academy of Management Review, 11(4), 801-814.
Bayraktar, E., M., & Demirbag, H. (2009). A causal analysis of the impact of information systems and supply chain management practices on operational performance: evidence from manufacturing SMEs in Turkey. International Journal of Production Economics, 122(1), 133-149.
Burgess, K., Singh, P. J., & Koroglu, R. (2006). Supply chain management: a structured literature review and implications for future research. International Journal of Operations & Production Management, 26(7), 703 - 729 (27).
Chance, J., & Jay, F. (2010). A study of Best Practices in Supply Chain Management. A Dissertation Presented in Partial Fulfillment of True Requirements. Degree Doctor of Philosophy, Capell University.
Childerhouse, P., & Towill D. R., (2003). Simplified material flow holds the key to supply chain integration. Omega, 31(1), 17-27. https://doi.org/10.1016/S0305- 0483(02)00062-2
Chopra, S. & Meindl, P. (2004), Supply Chain Management: Strategy, Planning, and Operation, 2nd ed., Pearson Prentice-Hall, Upper Saddle River, NJ.
Claycomb, C., Droge, C., & Germain, R. (1999). The effect of just-in-time with customers on organizational design and performance. International Journal of Logistics Management, 10(1), 37–58.
Closs, D. J., Jacobs, M. A., Swink, M., & Webb, G. S., (2008). Toward a theory of competencies for the management of product complexity: six case studies. Journal of Operations Management, 26(5), 590-610. Retrieved from https://doi.org/10.1016/j.jom.2007.10.003
Day, G. S. (2000). Managing market relationships. Journal of the Academy of Marketing Science, 28(1),24–30.
Del Rosario, M., Salazar, P., Alfonso, A., Lasserre, A., Cedillo, M., & González, J. (2013). The Role of Knowledge Management in Supply Chain Management: A Literature Review. Journal of Industrial Engineering and Management, 10(4), 711-788. https://doi.org/10.3926/jiem.2144
Fantazy, K. A., Kumar, V., & Kumar, U. (2010). Supply management practices and performance in the Canadian hospitality industry. International Journal of Hospitality Management, 29(4), 685-693.
Fynes, B., De Burca, S., & Mangan, J., (2008). The effect of relationship characteristics on relationship quality and performance. International Journal of Production Economics, 111(1), 56-69. Retrieved from https://doi.org/10.1016/j.ijpe.2006.11.019
Hamister, J. W. (2012). Supply chain management practices in small retailers. International Journal of Retail & Distribution Management, 40(6), 427-450. Retrieved from https://doi.org/10.1108/0959055121123025 0
Inderfurth, K., Sadrieh, A., & Voigt, G. (2012). The impact of information sharing on supply chain performance under asymmetric information. Production and Operations Management, 22(2), 410–425.
Jayachandran, S., Sharma, S., Kaufman, P., & Raman, P., (2005). The role of relational information processes and technology use in customer relationship management. Journal of marketing, 69(4), 177-192. https://doi.org/10.1509/jmkg.2005.69.4.177
Jensen, A., Sage, J., & Peter, B. (2000). A systems management approach for improvement of organization performance measurement systems. Information Knowledge Systems Management, 2, 33-61.
Jones, C. (1998). Moving beyond ERP: making the missing link. Logistics Focus, 6(7), 2–7.
Kandagatla, S. (2005). The Conception & Development of Visibility in Transportation Process of my SAP SCM through Analytics, for SAP AG. Master Thesis submitted to the Faculty of Business Application of computer Sciences, (Fachhschule), Furtwangen.
Kumar A., Kushwaha G. S., (2018). Supply chain management practices and operational performance of fair price shops in India: an empirical study. Log Forum 14(1), 85-99, http://dx.doi.org/10.17270/J.LOG.2018.237
Kumar, A., & Kushwaha, G. S. (2018). Supply chain management practices and operational performance of fair price shops in India: An empirical study. Scientific Journal of Logistics, 14(1), 85-99.
Lambert, D. M., Cooper, M. C., & Pagh, J. D., (1998). Supply chain management: implementation issues and research opportunities. The International Journal of Logistics Management, 9(2), 1–19. Retrieved from https://doi.org/10.1108/0957409981080580 7
Lambert, D. M., García‐Dastugue, S. J., & Croxton, K. L. (2005). An evaluation of process‐oriented supply chain management frameworks. Journal of Business Logistics, 26(1), 25-51. https://doi.org/10.1002/j.2158-1592.2005.tb00193.x
Lawer, A. P., Amaning, F. O., Asare, C. & Acquah, I. S. K. (2014). The effect of supply chain management practices on performance of SMEs in Sekondi-Takoradi Metropolis of Ghana. ADRRI Journal of Arts and Social Sciences,8(1),19-28.
Lewis, I., & Talalayevsky, A. (2008). Improving the Inter-Organizational Supply Chain through Optimization of Information Flows. The Journal of Enterprise Information Management, 17(3), 229-237. https://doi.org/10.1108/17410390410531470
Li, S., Ragu-Nathan, B., Ragu-Nathan, T. S., & Rao, S. S., (2006). The impact of supply chain management practices on competitive advantage and organizational performance, Omega 34, 107–124. Retrieved from https://doi.org/10.1016/j.omega.2004.08.00 2
Li, S., Ragu-Nathan, B., Ragu-Nathan, T. S., Rao, S., & Subba, S. (2006). The impact of supply chain management practices on competitive advantage and organizational performance. Omega. https://doi.org/10.1016/j.omega.2004.08.002
Lotfi, Z., Mukhtar, M., Sahran, S., & Zadeh, A. (2013). Information Sharing in Supply Chain Management. Published by Elsevier Ltd. Open Access Under CC BY-NC-ND License. Selection and Peer-Review under Responsibility of the Faculty of Information Science and Technology, University Kebangsaan Malaysia. https://doi.org/10.1016/j.protcy.2013.12.194
lvarado, U. Y., & Kotzab, H. (2001). Supply Chain Management: The Integration of Logistics in Marketing. Industrial Marketing Management. https://doi.org/10.1016/S0019-8501(00)00142-5
Mentzer, J. (2001). What Is Supply Chain Management? Supply Chain Management.
Mentzer, J. T., Min, S., & Zacharia, Z. G. (2000). The nature of inter-firm partnering in supply chain management. Journal of Retailing, 76(4), 549–568.
Miyare, S. (2014). Supply chain management practices and organizational performance of Kenolkobil limited, Unpublished MBA Project, University of Nairobi.
Moberg C. R., Cutler, B. D., Gross, A., Speh, T. W. (2002). Identifying antecedents of information exchange within supply chains. International Journal of Physical Distribution and Logistics Management, 32(9),755–770.
Monczka, R. M., Petersen, K. J., Handfield, R. B., & Ragatz, G. L. (1998). Success factors in strategic supplier alliances: The buying company perspective. Decision Science, 29(3),5553–5577.
Mwirigi, P. (2007). Green Supply Chain Management Practices by Manufacturing Firms in Kenya. Unpublished MBA Project. University of Nairobi.
Novack, R. A., LangleyJr, C. J., & Rinehart, L. M. (1995). Creating logistics value: Themes for the future. Oak Brook, IL. Council on technology and market-based breakthrough innovations. 69, 42-60.
Rahahleh, A., & Omoush, M. (2020). The role of business intelligence in crises management: a field study on the telecommunication companies in Jordan. International Business Research, 13(1). https://doi.org/10.5539/ibr.v13n1p221
Randall, W. S., Gibson. B. J., Clifford, D. C., & Williams, B. D., (2011). Retail supply chain management: key priorities and practices. The International Journal of Logistics Management, 22(3), 390-402. Retrieved from https://doi.org/10.1108/0957409111118138 1
Rashed, C. A. A., Azeem, A., & Halim, Z. (2010). Effect of information and knowledge sharing on supply chain performance: A survey based approach. Journal of Operations and Supply Chain Management, 3(2), 61-77. https://doi.org/10.12660/joscmv3n2p61-77
Robb, D. J., & Xie, B. (2008). Supply chain and operations practice and performance in Chinese furniture manufacturing. International Journal of Production Economics, 112(2), 683-699.
Robinson, C. J., & Malhotra, M. K. (2005). Defining the concept of supply chain quality management and its relevance to academic and industrial practice. International Journal of Production Economics, 96(3), 315–337.
Russell, R., Taylor, S., & Bernard, W. (2004). Operations Management (4th ed.). Prentice-Hall, Inc: New Jersey, USA.
Sambasivan, M., Siew-Phaik, L., Mohamed, Z. A., & Leong, Y. C., (2013). Factors influencing strategic alliance outcomes in a manufacturing supply chain: role of alliance motives, interdependence, asset specificity and relational capital. International Journal of Production Economics, 141(1), 339-351. Retrieved from https://doi.org/10.1016/j.ijpe.2012.08.016
Santos, S. (2006). Integrated System for Measuring Performance in Supply Chain. Edema Conference, Glasgow.
Scott, C., & Westbrook, R., (1991). New strategic tools for supply chain management. International Journal of Physical Distribution & Logistics Management, 21(1), 23-33. https://doi.org/10.1108/0960003911000222 5
Shalakha, M., (2015). Innovative Supply Chain and Organisationa; performance of Oil Marketing Companies in Kenya. Unpublished MBA Project. University of Nairobi.
Shobayo, P. B. (2017). Supply chain management and operational performance in Nigeria: A panel regression model approach. International Journal of Entrepreneurial Knowledge, 5(2), 66-77
Slack, N., Chamber, S., & Johnston, S. R. (2004). Operations Management (4th ed.). Harlow: Pearson Education.
Stadtler, H., & Kilger, C. (2008). Production, planning and scheduling Supply Chain Management and Advanced Planning (4th ed.). Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-74512-9_11
Stein T., & Sweat J., (1998). Killer supply chains. Information week, 708(9), 36-46.
Stewart G. (1995). Supply chain performance benchmarking study reveals keys to supply chain excellence. Logistics Information Management, 8(2), 38-44. Retrieved from https://doi.org/10.1108/0957605951008500 0
Suhong, L., Ragu-Nathan, B., Ragu-Nathan, T., & Subba Rao, S. (2014). The impact of supply chain management practices on competitive advantage and organizational performance. The international journal of management science, 34(29),107–124.
Supalak, A. (2010). Supply chain management practices in the hotel industry: an examination of hotel food supply chain s in south England. Unpublished PhD thesis, University of Exeter
Tan, K. C., Kannan, V. R., & Handfield, R. B. (1998). Supply chain management: Supplier performance and firm performance. International Journal of Purchasing and Materials Management, 34(3), 2–9.
Tan, K.C., Kannan, V. R., Handfield, R. B., & Ghosh, S., (1999). Supply chain management: an empirical study of its impact on performance. International journal of operations & production Management, 19(10), 1034-1052. https://doi.org/10.1108/0144357991028706 4
Tanriverdi, H., & Venkatraman, N., (2005). Knowledge relatedness and the performance of multibusiness firms. Strategic Management Journal, 26(2), 97- 119. http://dx.doi.org/10.1002/smj.435
Towill, D. R. (1997). The seamless chain—the predator’s strategic advantage. International Journal of Technology Management,13(1), 37–56.
Turner, J. R. (1993). Integrated supply chain management: What’s wrong with this picture. Industrial Engineering, 25(12), 52–55.
Vachon, S., & Klassen, R. D. (2008). Environmental management and manufacturing performance: The role of collaboration in the supply chain. International Journal of Production Economics, 111(2), 299–315.
Vanichchinchai, A. (2014). Supply chain management, supply performance and total quality management: An Organizational Characteristic Analysis. International Journal of Organizational Analysis, 22(2), 126-148. https://doi.org/10.1108/IJOA-08-2011-0500
Vencataya, L., Seebaluck, A. K., & Doorga, D. (2016). Assessing the impact of supply chain management on competitive advantage and operational performance: A Case of Four-Star Hotels of Mauritius. International Review of Management and Marketing, 6(4), 61-69.
Venkatraman, N., & Ramanujam, V. (1986). Measurement of business performance strategy and operational performance in the Spanish manufacturing industry. Management, 5(3), 175-199.
Wines, L. (1996). High order strategy for manufacturing. The Journal of Business Strategy, 17(4), 32–33.
Published
2021-12-28
How to Cite
WILSON CHUKWUEMEKA, O., & ELAHO, O. B. (2021). SUPPLY CHAIN MANAGEMENT PRACTICES AND OPERATIONAL PERFORMANCE OF LOGISTIC COMPANIES IN RIVERS STATE. GPH-International Journal of Business Management, 4(10), 12-27. https://doi.org/10.5281/zenodo.6992202
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